information that it collects from visitors to this Web site (located at www.Cognitro.com)
and from people and organizations that purchase products or services from COGNITRO.
individuals on behalf of its corporate clients. Either COGNITRO or its client will
describe to you at the time you provide information under these circumstances how
the information you provide will be used.
1. What information does COGNITRO collect from its customers and Web visitors,
and how does COGNITRO use that information?
COGNITRO collects information necessary to conduct business with its customers and
Web visitors, such as to provide you with the information or services you request.
COGNITRO may also ask you to provide optional information, such as how you use COGNITRO
products, so that we may better tailor our products and services to customer needs.
We also collect information about how people make use of our Web site so we can
make that experience more valuable. COGNITRO gathers two major types of information
directly from customers and Web visitors: (1) information that current and prospective
customers provide in the course of purchasing products or services from COGNITRO
or expressing an interest in doing so; (2) information that Web site visitors actively
provide through optional registration on our site. As we continue to improve our
Web site, we will continue to add different products and services, and may collect
information in order to provide you with those products and services. To the extent
that any of our new methods include information collection or use not anticipated
you provide us with information.
COGNITRO sends electronic newsletters to Web registrants and customers on a periodic
basis, which varies according to the content you might choose to receive. We occasionally
send out special communications when we think subscribers or customers might be
particularly interested in something we are doing or a product or service we are
offering, or when we wish to survey subscribers and customers. The amount and type
of information you disclose to COGNITRO is at your discretion; you can choose not
to provide us with information you don't wish to share. In some cases, however,
this cannot be done selectively, and opting not to provide certain types of information
may amount to non-participation in particular features and thus may affect the services
available to you from COGNITRO. COGNITRO also collects information passively from
its Web site visitors when they browse the COGNITRO Web site.
Please note that for any of the information described, COGNITRO may transfer it
to a secure location in the United States, regardless of where you might reside.
2. With whom does COGNITRO share the personal information it collects at this
Web site or from its customers?
COGNITRO does not share information it collects from you with other organizations
that intend to use it for their own commercial purposes. We only share information
with organizations who perform services for us, and only if they agree to restrict
their use of your information to these purposes. Except as described below, COGNITRO
does not, unless required by law, disclose personal information it collects to people
or organizations outside of COGNITRO whose stated aim is to use it for any purpose
other than to process your registration, fulfill your requests to COGNITRO, keep
you informed about COGNITRO products and services, or some other task that COGNITRO
asks them to perform on our behalf. For example, COGNITRO may contract with a data
management services company, or with an outside organization that will send e-mail
marketing messages on our behalf, and will share your personal information with
those third parties so that they can assist us. COGNITRO may also share your information
with an COGNITRO distributor near you in order to complete your request for products
or services. In such instances, these organizations would be prohibited by COGNITRO
from using your information for their own commercial purposes and from disclosing
your information to a third party for that third party’s own commercial purposes.
If another organization has acquired all or a substantial portion of COGNITRO’ business,
either through merger, divestiture of particular product lines, consolidation, or
a purchase of assets, customer information may be among the things acquired by that
organization, and COGNITRO will provide your personal information to that organization.
COGNITRO may also disclose your personal information to its corporate affiliates
or subsidiaries. COGNITRO will also disclose your information if required by law
to do so. COGNITRO occasionally works with non-affiliated partner organizations
that provide products or services in which we think you might be interested. We
do not share your information with these partner organizations without your permission.
We may, however, send you a message on their behalf if you had already consented
to receiving similar messages about COGNITRO products and services. For these partner
organizations to obtain any personal information about you, you would have to provide
it to them yourself.
3. How can I review and update personal information I submitted online?
If you have registered at the COGNITRO Web site, you can review and update information
you provide there via the Web site itself. COGNITRO offers you the ability to correct
and update the information you have previously provided to us at this Web site.
When you are logged in, you will be able to view the personal information you have
previously provided at our Web site and may make any adjustments you would like.
You may change this information at any time, and as often as you like.
4. How can I opt out of electronic correspondence from COGNITRO?
You can opt out of electronic correspondence from COGNITRO at the Registration Page
on our Web site, via the instructions provided in the correspondence itself, or
by contacting COGNITRO and requesting to be removed from our mailing list. As described
under #1 above, COGNITRO sends electronic newsletters to Web registrants and customers
on a periodic basis, which varies according to the content you might choose to receive.
We also occasionally send out special communications when we think subscribers or
customers might be particularly interested in something we are doing or a product
or service we are offering, or when we wish to survey subscribers and customers.
Regardless of whether you have opted out of receiving unsolicited electronic correspondence
from COGNITRO, we will still send you important transactional e-mail messages, for
example, messages about your use of our Web site (such as any substantive changes
5. How does COGNITRO secure my information?
COGNITRO takes a variety of measures to secure your information from unwarranted
access and accidental loss. COGNITRO takes reasonable precautions based on industry
standards and best practices to protect the information that you provide to us from
corruption, unlawful access and accidental loss. We employ a number of technical
safeguards to protect the transmission, processing and storage of your information
including the deployment of network access controls, message and file encryption,
and logging technologies. We also implement operational safeguards to ensure that
your information is handled or viewed only by COGNITRO-authorized personnel directly
involved in the activities described above, including training personnel to follow
COGNITRO' Information Protection Policy and taking appropriate disciplinary measures
if they fail to do so.
site. We will also inform all contacts who provide us with their e-mail addresses
to everyone who has provided us with an e-mail address, so that they may review
any new conditions and update their information or preferences accordingly. Consequently,
even if you've opted out of receiving e-mail from COGNITRO, you might still receive
such a notice, since it pertains to the very practices that ensure we have only
the information you wish us to have and use it for purposes of which you approve.
7. To whom should I address questions about the privacy of my information held
and my privacy has been affected?
to the COGNITRO Legal Department. If you have reason to believe that COGNITRO has
Department will investigate your concerns and propose an appropriate remedy on behalf
Effective January 2006
Note: This site contains links to other Web sites. COGNITRO Inc. is not responsible
for the privacy practices or the content of those
Types of Information COGNITRO May Collect From Customers and Web Registrants Purchases
When you purchase products or services from COGNITRO, we collect from you the information
needed to complete this transaction – e.g., your name, the name of your organization
if applicable, shipping address, telephone number, and credit card information as
necessary. If you are purchasing a license for multiple users of a software product,
we may also ask you for the names of those users, so that they too may receive services
such as technical support. A postage-paid product registration card is included
with most COGNITRO products, and the software installation process will provide
users who have an Internet connection an additional opportunity to register online.
The information solicited here is the same as that described above. In order to
be able to provide you support, we need you to register your software, especially
if you purchased the product from a software vendor and COGNITRO consequently doesn’t
yet itself have a record of you as a customer. Some COGNITRO products, during installation,
generate a "lock code" that is used by COGNITRO to create a unique license number
that links the software to the computer on which it has been installed. Though this
code contains information about your computer hardware and is conveyed to COGNITRO,
it is encrypted and cannot be used even by COGNITRO to identify you or your computer
for any other purpose.
COGNITRO occasionally surveys its customers to ask them about products or services
they might like COGNITRO to provide or about their satisfaction with products and
services we’ve already provided to them. This information is used to improve those
offerings and to better meet your needs and expectations. In some cases, the information
you provide in such surveys, if you choose to take them, may be linked with the
customer information we hold that refers to you. Optional Web site registration
COGNITRO offers voluntary registration to our Web site visitors. By registering,
you can take advantage of personalization (the ability to select content according
to a profile you create for yourself) and reduce the amount of information you provide
for repeated transactions. For example, you will not have to provide standard personal
contact information (name, e-mail address, phone number, etc.) on each form you
complete for downloading files, ordering products, or requesting information or
support. During registration, you are required to supply a first name, last name,
e-mail address, phone number, and country. You must also select a username and password
that will be required for subsequent logins.
Requests for information
COGNITRO includes pre-paid postcards in some professional journals and at our display
table at professional conferences that allow people to provide basic contact information
and indicate that they’d like additional information on particular aspects COGNITRO
products and services. Submitted cards are treated by COGNITRO as protected information
just like the information provided when customers purchase products or visitors
register on our Web site. Web site usage tracking
COGNITRO tracks visitor traffic patterns throughout our sites. We use tracking information
to determine which areas of our sites visitors prefer based on traffic to those
areas, and to thus improve the overall quality of our site and enhance the visitor's
experience. We collect the visitor's domain name, referral data (e.g., the address
of the last URL visited prior to clicking through to an COGNITRO Web site), and
browser and platform type (e.g., a Netscape 5.x browser on Windows 2000). COGNITRO
is interested primarily in aggregate traffic data on our Web site; our needs in
this area do not require us to link traffic data to particular people via personally
identifiable information they might provide. The only circumstances under which
COGNITRO might link traffic data to personal Web registration information involve
a direct benefit to customers from this knowledge, and even then, the link is established
after the fact, not in real time. For example, COGNITRO Technical Support may occasionally
need to revise a posted software patch. When the updated patch is re-posted, we
may attempt to identify people (by name, e-mail address, or phone number) who have
downloaded the initial patch to inform them that a revision is available. Other
than these types of situations, COGNITRO makes no attempt to identify just who is
doing what on our Web site.
A cookie is a small data file that some Web sites write to your hard drive when
you visit them. A cookie file can contain information that the site may use to track
the pages your particular computer has visited. The only personal information a
cookie can contain, however, is information you supply yourself. A cookie cannot
read data off your hard disk or read cookie files created by other sites. COGNITRO
settings, you may be prompted when the COGNITRO Web site attempts to write a cookie.
You can choose to reject these cookies on a case-by-case basis, or you can adjust
your browser’s privacy settings to reject all cookies. In either case, the only
cost is the convenience cookies offer. It is not necessary for you to accept cookies
to view the COGNITRO Web site.
Web beacons are small images—often a single pixel and virtually invisible—that may
be embedded on a Web page to send information about the traffic to that page to
a location other than the one hosting the rest of the page. COGNITRO uses Web beacons
as unobtrusive means for collecting the same types of information cookies indicate.
And as with cookies on the COGNITRO Web site, it is only COGNITRO that collects
this information, not outside parties.